About

Hi, I’m Mark (Miao) Kong πŸ‘‹ Link to heading

I currently serve as Vice President (Head of Product & R&D Center) at Cloopen (NYSE:RAAS), leading the company’s overseas AI business CloopenAI. I’m also the founder of Zhuge Smart (formerly Zhuge.io), the core data intelligence brand under Cloopen.

Passionate about driving business transformation through data and AI, I founded Zhuge.io in 2015 to provide enterprises with full-lifecycle data intelligence solutions centered on user behavior analytics.

“The core value of technology lies in solving real business problems and helping enterprises achieve sustainable growth.”

🎯 Expertise Link to heading

Artificial Intelligence (AI) Big Data SaaS Cloud Communications Enterprise Software Intelligent Marketing FinTech Customer Data Platform (CDP) International Business Expansion

πŸš€ Professional Experience Link to heading

Cloopen (Jan 2023 - Present) Link to heading

Vice President (VP) / Head of Product & R&D Center / Head of CloopenAI | Beijing

  • Leading strategic and R&D management of the group’s baseline products
  • Heading CloopenAI, expanding Cloopen’s mature AI technologies, LLM applications, and industry solutions from China to global markets
  • Driving deep integration of the “Communication + Data + Intelligence” strategy
  • Rich practical experience in digital transformation of the financial industry

Zhuge.io / Zhuge Smart (Feb 2015 - Present) Link to heading

Founder & CEO | Beijing (HQ), Shanghai, Shenzhen branches, Wuhan R&D Center

An all-in-one data intelligence platform focusing on data collection, customer data management, analytics operations, and data applications.

Team Background: Members from Telefonica, Oracle, SAP, Microsoft, etc., upholding customer-centric values.

Core Capabilities:

  • Full-channel data collection & user behavior analytics
  • Customer Data Platform (CDP)
  • Smart reach & marketing automation
  • Ad monitoring & campaign optimization

Achievements:

  • Served 60,000+ enterprise users
  • 200+ paying enterprise clients

Notable Clients:

  • Finance/Telecom: China Life, Sunshine Insurance, CCB, China Mobile, China Unicom
  • Real Estate: Longfor, Vanke
  • Others: Amway, Mercedes-Benz, Haier, BMW, and more

Funding History:

  • Angel Round (2014)
  • Pre-A Round - Led by Innovation Works (2015)
  • Series A - Led by BlueRun Ventures (2016)

Fully acquired by Cloopen in December 2021.

37degree (Apr 2013 - Jun 2015) Link to heading

Chief Technology Officer (CTO) | Beijing | 2 years 3 months

Led team to build Maibo.net, Zhike Data, and Zhike DMP products, accumulating practical experience in distributed computing and data mining.

Innovation Works (Jul 2012 - Mar 2013) Link to heading

Software Engineering Intern | Beijing | 9 months

Interned at Innovation Works during university, gaining early-stage startup product and technology experience.

πŸ’‘ Core Philosophy Link to heading

Data Thinking Link to heading

“Data thinking is the Tao, product is the technique. Only with both can you truly achieve data-driven growth.”

Data thinking encompasses two aspects:

  1. Business Thinking - Understanding the commercial logic behind operations, transforming data value into business improvement
  2. User Thinking - Truly centering on users, not just completing KPIs

Agile, Closed-loop, Open Link to heading

  • Agile: Start with scenarios, progressively achieve digital transformation
  • Closed-loop: Ensure visible ROI from investments
  • Open: Integrate with existing IT systems, provide API and PaaS capabilities

PMF First Link to heading

“Don’t blindly GTM before finding your PMF.”

True decisions are few but effective.

πŸŽ“ Education Link to heading

Huazhong University of Science and Technology - Software Engineering

National awards during university:

  • Microsoft Imagine Cup - National First Prize (2 awards)
  • Tencent Campus Star Competition - National Runner-up
  • National Computer Design Competition - First Prize

πŸ† Honors & Recognition Link to heading

  • Forbes 30 Under 30 Asia - Enterprise Technology (2018)
  • Microsoft Imagine Cup National First Prize (2 awards)
  • Tencent Campus Star Competition National Runner-up
  • National Computer Design Competition First Prize

πŸ“° Media Coverage Link to heading

πŸ”— Connect Link to heading